The show must go on as they say in show business and it is the same thing at a car wash. Those cars in line out front must be washed and these cars being dried off must be completed and moved out of the way for more. This assembly line cannot stop, as we are backing up traffic and cars are turning away due to the line. Oh no, the machine is on the Fritz. Now what? Quick emergency fix it, get the manual out and call the manufacturer while I trouble shoot this piece of; crap?

Well now you can see the need for Excellence in Customer Service from a Car Wash Equipment Manufacturer and without it the show cannot go on. It is the weekend all I get is the darn answering machine? Okay call the company who installed it and fast, we are upsetting customers. There goes our car wash customers and our customer service too.

The factory dealer is on another job and he will try to make it by 5 PM to fix it, he says he knows the problem at it will only take a few minutes to fix. But our car wash is in the middle of a $3500 day, we cannot simply tell all these customers that we are closed. Did he tell you what was wrong and how to fix it? No. Call him back. I can’t his cell phone just went out of range? Oh great. Great customer service.

Customer Service for Car Wash Equipment Manufacturers is paramount and before you buy car wash equipment you will need to consider these truths. Will that equipment manufacturer be able to back up his products with service? After all if you are buying it you are the customer and there will be a day when you need great customer service.

"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington

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